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Arizona's DAV Service Officers
National Service Officers (NSOs) are accredited representatives of the Department of Veterans Affairs. NSOs act as attorneys-in-fact for veterans and their families in the pursuit of compensation, pension and other benefits before the VA and other government entities. NSOs have a detailed knowledge of the law pertaining to veterans benefits and a sufficient understanding of medical terminology, anatomy and physiology. NSOs represent claimants in the preparation, presentation and prosecution of claims for veterans benefits.
Certified Department and Chapter Service Officers (DSO and CSOs) provide one of the most important links in the organization. They are responsible for providing information about benefits and gathering information to assist in obtaining benefits and services available to veterans, their dependents and survivors. The responsibility of DSOs and CSOs is to advise, instruct and counsel claimants and to aid in the preparation of claims for various benefits to which claimants may be entitled. When an inquiry is taken or after an appropriate form is properly completed, such information must immediately be forwarded to the national service office of jurisdiction.
