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Department Service Officers
Department Service Officers (DSOs) are assigned to the Department of Arizona rather than a specific Chapter; however, DSOs have annual training and recertification, much like CSOs. Certified Department and Chapter Service Officers (DSOs/CSOs) provide one of the most important links in the organization. They are responsible for providing information about benefits and gathering information to assist in obtaining benefits and services available to veterans, their dependents and survivors. The responsibility of DSOs and CSOs is to advise, instruct and counsel claimants and to aid in the preparation of claims for various benefits to which claimants may be entitled. When an inquiry is taken or after an appropriate form is properly completed, such information must be forwarded to the National Service Office of jurisdiction in a timely manner.
